FAQ

LEGAL PROTECTION PLAN

Does my membership cover wills?

Yes, your membership covers wills for you and your family.

Does my membership cover uncontested divorce?

Yes, we cover uncontested divorce.

Does it cost more to add my spouse or dependents?

No. Your spouse and eligible dependents are covered under your family membership.

How do I gain access to my legal plan benefits?

After you have signed up for the legal plan, you will receive a welcome email. It will contain the instructions to login to your member account and download the mobile app. You will also receive your member ID card in the mail.

What happens if my legal issue falls outside of my covered benefits?

You may continue to use your Provider Attorney for legal situations that extend beyond plan coverage. The additional services are at least 25% off the law firm’s standard hourly rates. Your Provider Attorney will let you know when the discount applies, and go over these fees with you.

Does my membership cover trusts?

A trust can be established under the 25% preferred member discount.

Why do I need a will?

Everyone knows that they need a will. However, some people believe they can’t afford one or that it’s not a priority to keep it updated. LegalShield makes it easy and affordable to keep your estate planning up to date.

How can I access my legal team in an emergency?

Access after-hours legal consultation for covered legal emergencies such as an arrest or detainment, if you’re seriously injured, or if you’re served with a warrant. Just call the provided toll free number to speak to a representative 24 hours a day, 7 days a week. You can also log in to the LegalShield Mobile App and select Emergency Legal Access to make your call.

 

SHORT-TERM DISABILITY

When does my Short-Term Disability Benefit begin?

To receive benefits, you must be disabled as a result of an injury or illness or unable to work due to pregnancy and you must be receiving regular care from your doctor. The start date can vary depending on the reason for disability and when you first see a doctor.
 
How long will it take for my Short-Term Disability claim to be processed?

Short-Term Disability claims are processed on a first-in first-out basis. In general, turnaround time is approximately ten business days.

I received the maximum benefits under my Short-Term Disability Benefit. However, I am still disabled. Are there any other benefits available to me?

Although the Short-Term Disability Benefit only provides you a weekly payment for a set amount of weeks.

When does my Short-Term Disability Benefit end?

Short-Term Disability Benefits end when you are no longer disabled, retire or have received the maximum number of week’s payable under your Plan.

Can my Short-Term Disability check be deposited directly into my bank account?

No.  Short-Term Disability Benefit checks are mailed to the enrollee.

Is my doctor allowed to charge me a fee to complete my Short-Term Disability Form?

Yes. While many doctors include this fee with their office visit charge, they can bill you separately for completing the form. Additional questions should be discussed with your doctor’s office.

Can I qualify for Short-Term Disability Benefits if I am compensated for vacation, sick or personal days?

Yes. Short-Term Disability Benefits are independent of other benefits.

Am I entitled to Short-Term Disability Benefits if I had an on-the-job accident?

Short-Term Disability Benefits are available for accidents or injuries that are covered under Workers’ Compensation. However; benefits are reduced if Workers’ Compensation benefits are paid.

Are my dependents eligible for Short-Term Disability?

No. Short-Term Disability is a participant-only benefit.

 

PET DISCOUNT PLAN

What is Pet Assure?

Pet Assure is America’s Veterinary Discount Plan. Simply show your Pet Assure card and the participating veterinary staff will reduce your entire medical services bill, no questions asked!

What is not discounted?

Non-medical services such as routine grooming and boarding, outsourced services such as blood work sent to a lab or an outside specialist, mileage fees, and products you take home such as medications and food are not discounted.

Please note: You cannot combine the discount with other discounts or service packages.

What are the exclusions?

Pet Assure has no exclusions based on age, breed or type of pet, and every in-house medical service is discounted. Pre-existing and hereditary conditions are also covered with Pet Assure. You can use the Pet Assure discount every time you go to the participating vet; discount usage is unlimited.

The discount does not apply to non-medical services such as routine grooming and boarding, outsourced services such as blood work sent to a lab or an outside specialist, mileage fees and products you take home such as medications and food. Pet Assure members receive a 15% discount at PetCareRX on all ‎products, including pet food, prescriptions, flea & heartworm preventatives and more.

Please note: You cannot combine the discount with other discounts or service packages.

How long after I enroll can I start using Pet Assure?

Immediately! When you sign-up on our website, you will be given a link to print your Pet Assure card. If you provide your address during registration, we will mail you a Pet Assure card within 1 – 10 business days.

Do I need to file claim forms?

No, there are no forms to fill out or waiting for reimbursement. Show your Pet Assure ID card at the participating veterinarian, and the staff will apply an instant discount on your bill.